Terms & Conditions

The Romanian version of this document, available at Terms and Conditions (RO), is the legally binding one. The English text below is a complete translation provided for convenience.

 Last updated: 05.05.2026

Please read these Terms and Conditions (“Terms”) carefully before using the website www.hidrostyle.ro  (hereinafter referred to as the “Site”).

The terms and conditions apply to both natural persons and legal persons.

This document establishes the conditions of use of the Site, as well as the general framework applicable to the submission of orders and/or requests for quotation through it.

Access to and use of the Site are conditional upon the acceptance and observance of the Terms and Conditions. These apply to all visitors, users and other persons who access or use the Service.

By accessing and using the Site, you confirm that you have read, understood and fully accepted the Terms. If you do not agree with them, please do not use the Site.

Who are we?

The Site www.hidrostyle.ro is operated by HIDROSTYLE S.R.L., a Romanian legal person, with its registered office in Bucharest, Sos. Gheorghe Ionescu-Sisesti, nr. 146-156, bloc A, parter, ap. 1, camera 1, sector 1, registered with the Trade Register under no. J2014007062400, having the single registration code RO33276925, hereinafter referred to as the “Seller”.

For any information or requests, you may contact us at the e-mail address: office@hidrostyle.ro, telephone: 0747 060 060.

1. USE OF THE SERVICE

The Site serves to present the products sold by the Seller, including, but not limited to: swimming pools, hot tubs, saunas, SPA equipment and related consumables.

The information presented on the Site is for informational purposes and does not constitute a firm contractual offer within the meaning of the applicable legislation.

Users are obliged to use the Site in accordance with the legislation in force and with these Terms and Conditions. It is prohibited to use the Site for illegal purposes or in a manner that could affect its operation or the rights of other users.

The Seller reserves the right to restrict the access of any user who breaches these provisions. The Seller does not guarantee the uninterrupted availability of the Site and cannot be held liable for any temporary unavailability caused by technical reasons or other causes beyond its control.

Eligibility

To make a purchase through the Site, the user must (i) be at least 18 years old, (ii) provide accurate, complete and up-to-date information and (iii) accept the Terms and Conditions.

By placing an order, the user declares that they have the legal capacity to enter into contracts and that the information provided is real and accurate.

The Seller reserves the right to refuse or cancel an order in case of suspected fraud or breach of the Terms and Conditions.

2. PRODUCTS SOLD

The Company sells, through the website www.hidrostyle.ro, the following types of products:

1. standard products (e.g.: accessories, consumables, equipment);
2. complex products (e.g.: saunas, hot tubs, swimming pools), which may be customised and/or made-to-order products, depending on the customer's specifications.

The information presented on the website (descriptions, images, technical specifications) is for informational purposes. For complex or customised products, the final configuration is established through a quote and/or an individual contract. Minor differences may exist between the presentation on the website and the delivered product, without affecting its essential characteristics. The Buyer accepts that the shades of the materials' colours may vary depending on the monitor settings or the supplier's production batch, these variations not being considered lack of conformity. Products may be available in own stock, in suppliers' stock, or may be produced or manufactured to order. Products may originate from the European Union and/or from outside it and are not manufactured in Romania. Depending on supplier availability, transport, or applicable logistical formalities, delivery times may be subject to changes, without the Seller's fault.

Certain products, by their nature (e.g.: customised or made-to-order products), cannot be returned, in accordance with the applicable legislation.

1. PLACING THE ORDER

   • How is the order placed on the website?

For standard products (e.g.: accessories, consumables, equipment), the order is placed directly on the Website, by selecting the desired products and going through the order steps, including choosing the payment method and submitting the order.

• What constitutes a firm order or a request for a quote?

The purchase of products can be carried out through the Website, depending on the type of product, as follows:

• for standard products (e.g.: accessories, consumables, equipment), the order is placed directly on the Site, by following the indicated steps and completing the order. Placing an order on the Site for standard products constitutes a firm order;
• for complex products (e.g.: saunas, hot tubs, pools), submitting the request via the Site/other electronic method constitutes a order, with the technical, commercial and contractual details to be established subsequently, through correspondence/accepted offer and/or individual contract.

However, for certain complex products, the parties may request a price quote/contract, and subsequently, where applicable, an individual contract shall be concluded, provided that the offer is accepted by the Buyer.

The request for a quote for complex products falling into this category represents an expression of interest on the part of the customer and does not generate contractual obligations for the Seller until the express acceptance of the offer and/or the conclusion of the contract.

• Can the price be negotiated?

The prices displayed on the Site are indicative for certain products, especially customised/made-to-order or complex ones, the Parties having the right to individually negotiate prices, depending on the specifics of the product and of the order.

• Methods of initiating the purchase

• Standard products – direct order through the Site;
• Complex products – by requesting a quote, followed by the establishment of the commercial and contractual conditions.

4. CONCLUSION OF THE CONTRACT

For certain products, such as saunas, hot tubs, pools or the like, this document is supplemented by an individual contract containing clauses specific to the product.
For certain products, especially complex or customised ones, the conclusion of the individual contract takes place after the order is placed, under the conditions established by the Seller, through the express acceptance of the offer and/or the payment of the advance and the signing of an individual contract.

• Moment of conclusion of the contract (including payment of the advance)

The order placed on the Site constitutes a purchase offer from the Buyer. The collection of the amounts at the time of order placement (by bank card or other online payment methods) constitutes a payment guarantee and does not imply the automatic acceptance of the order by the Seller. The sales contract is considered concluded only when the Seller expressly confirms the order through a confirmation email detailing the products and the delivery term. If the order is not confirmed or is refused by the Seller for objective reasons, the collected amounts shall be fully refunded as soon as possible, without any further obligation towards the Buyer.

For standard products, the sales contract is considered concluded at the time of order confirmation by the Seller and/or upon payment by the Buyer, as the case may be.

For complex products, the contract is concluded by signing an individual contract sent to the client in electronic format.

• The individual contract

The individual contract, in the case of complex products, includes specific clauses adapted to each product, including, but not limited to: delivery terms, guarantee conditions, return policy, payment methods, the amount of the advance payment, and any other relevant commercial or technical conditions.

For complex products, for which an individual contract is concluded, the sales contract is considered concluded on the date of payment of the first advance instalment, in accordance with the issued invoice and the payment schedule agreed between the parties.

The individual contract is sent to the client together with the invoice corresponding to the advance payment.

The payment of the advance constitutes the firm confirmation of the order and the express acceptance of all Terms and Conditions. The delivery term starts to run from the date of payment of the first advance (first instalment), and the actual delivery of the products shall be carried out only after the full payment of the amounts owed by the Buyer.

The clauses of the individual contract are supplemented by the provisions of these Terms and Conditions, the latter being applicable insofar as they do not contradict the provisions of the individual contract.

• Confirmation and refusal of orders

The Seller reserves the right to confirm or refuse any order, prior to the conclusion of the contract, including in the situation where:

• the product is not available;
• the information provided by the client is incomplete or incorrect;
• there are suspicions of fraud.

• Price negotiation

In the case of products to which the quotation procedure applies, the final price is the one established by the offer accepted by the client and/or by the individual contract concluded between the parties.

1. PAYMENT METHODS

   • Prices and their nature

The prices displayed on the Site are expressed either in RON or in EUR. For products that can be quoted, the final price is established by quote and/or individual contract.

The Seller reserves the right to modify the prices displayed on the Site without prior notice, the modifications not affecting already confirmed orders.

• Currency and exchange rate

Where prices are expressed in EUR, payment shall be made in lei, at the EUR/LEI exchange rate displayed by Banca Transilvania on the invoice issuance date.

• Payment methods

Payment for the products can be made through the following methods:

• bank card;
• bank transfer;
• cash on delivery (for the products for which it is available).

• Instalment payment and advance payment

For complex products, payment can be made in instalments, according to a payment schedule agreed with the Buyer.

The Seller may request the payment of an advance, the amount of which is established individually, depending on the product and the commercial conditions.

Full payment is made prior to the delivery of the product.

• Invoicing

The Seller issues an invoice for the purchased products, in accordance with the applicable legislation.

• Late payment penalties

With the exception of standard products, for the other products sold by the Seller, the Buyer shall pay late payment penalties in the amount of 0.1% of the unpaid sum for each day of delay, calculated until the date of full payment of the outstanding obligation. The value of the penalties may exceed the value of the principal debt.

1. DELIVERY

   • Delivery methods (courier / special transport / pick-up)

The delivery of the products is carried out, depending on their nature, either by courier for standard products (such as accessories, consumables or equipment), or by specialised transport in the case of bulky products (such as dry saunas, hot tubs or pools), with the possibility of personal pick-up by the Buyer from the warehouse located at the address: Tunari, Strada Mierlei, Nr 8, Judetul Ilfov, Cod postal 077180 .

• Delivery times

Delivery times are communicated at the time of placing or confirming the order and vary depending on product availability, such that for standard products in stock the estimated time is 3 (three) working days, while for products made to order or from suppliers' stock, the time will be communicated individually.

In the case of complex products, delivery times are established by quote and/or the individual contract. For products for which an individual contract has been concluded, the delivery time begins to run from the date of payment of the first advance (first instalment), and the actual delivery of the products shall be carried out only after the full payment of the amounts owed by the Buyer.

• Delivery conditions

Delivery is carried out up to the address indicated by the Buyer, without including the handling of the products inside the building, transport to upper floors or other additional operations, these potentially being the subject of distinct services, to the extent that they are requested and agreed upon.

For complex products, delivery conditions are established individually, depending on the specifics of each product, by quote and/or the individual contract concluded between the parties.

• Delivery costs

The cost of delivery is covered by the Buyer and is communicated to them at the time of placing the order or by quote, and any additional costs generated by special transport, handling or delivery conditions are also borne by the Buyer. The Seller cannot be held liable for delays caused by carriers or other situations beyond their control.

• Buyer's obligations regarding access

Regarding complex products, to the extent necessary, the Buyer has the obligation to ensure the conditions required for delivery, including access to the location and the prior verification of the space's compatibility, so that the product can be delivered under appropriate conditions.

• Bulky products

In the case of bulky products, delivery is carried out by specialised transport, and the specific conditions regarding delivery, handling and any technical requirements are established individually by quote and/or the contract concluded between the parties.

• Transfer of risk

The risk of loss, theft and destruction of the products is assumed by the Buyer at the time of their delivery to the indicated address or, as the case may be, at the time of collection from the warehouse by the Buyer.

• Quantitative and qualitative receipt of products

Quantitative and qualitative receipt takes place at the delivery location indicated by the Buyer and is deemed completed upon signing the transport documents, which shall serve as a handover-and-receipt report and shall be considered as acceptance of the delivered products in accordance with the obligations incumbent upon the Seller.

• Transfer of ownership of the products

The transfer of ownership of the products from the Seller to the Buyer takes place upon full payment of the price, late payment penalties and any other amounts owed by the Buyer.

• Obligation to inspect upon delivery

The Buyer is obliged to inspect the products at the time of delivery, in the presence of the carrier, and to report any visible damage or non-conformities at the time of delivery. Any complaints regarding apparent defects must be recorded in the delivery documents.

• Failed deliveries/refusal of receipt

If delivery cannot be carried out for reasons attributable to the Buyer (e.g.: absence, impossibility of access, unjustified refusal), the Buyer shall bear all resulting additional costs (storage, additional transport, reconfiguration or reprocessing of the order, etc.). The Seller reserves the right to recharge the transport costs and/or to cancel the order, retaining any costs incurred. The Buyer shall fully bear all financial and organisational consequences of any delays or modifications attributable to them. Invoices shall be accompanied by supporting documents.

1. ASSEMBLY, INSTALLATION AND COMMISSIONING

   • Nature of installation (included / optional)

Installation of the products may be included in the price or may be offered optionally, for an additional fee, depending on the type of product and/or the conditions established by the offer on the website, the individual offer or the individual contract. Products may also be purchased without the installation or commissioning service provided by the Seller.

The Buyer is obliged to ensure, prior to installation, the fulfilment of the necessary technical conditions (e.g.: power supply, water connections, adequate space), in accordance with the specifications communicated by the Seller.

Installation and commissioning shall be carried out on a mutually agreed date, the Buyer being obliged to ensure access to the location and the conditions necessary for carrying out these operations.

• Authorised installation

For certain products, particularly saunas, hot tubs or pools, installation by authorised persons is required, in accordance with the applicable technical requirements. Installation may be carried out either by the Seller or by authorised third parties.

• Commissioning

Depending on the product and the agreed offer, the Seller may provide the commissioning service and the minimum instruction required for the use of the product.

• Refusal of installation

Where the Buyer opts not to benefit from the professional installation provided by the Seller or by authorised third parties, they assume full responsibility for the installation and use of the product, including for any defects or non-conformities resulting from improper installation.

• Limitation of liability

The Seller shall not be liable for defects arising as a result of improper installation, interventions carried out by unauthorised persons, or failure to comply with the installation and use instructions. Furthermore, the Seller does not provide related construction or fitting services (e.g.: integrating the products into fixed structures), and where the Buyer opts for such works through third parties, they are obliged to ensure subsequent access for interventions, repairs, or maintenance.

• Product receipt and commissioning

Quantitative and qualitative receipt shall take place at the delivery location indicated by the Buyer and is deemed completed upon signing the transport documents. If the Buyer unjustifiably refuses to sign the transport documents, the products shall be deemed delivered. Qualitative receipt involves checking the integrity of the packaging, and in the event of damage that may indicate a possible affectation of the product, the Buyer must notify the Seller at the time of receipt, by recording this in the transport documents. Failure to comply with this obligation entails the loss of the Buyer's right to file subsequent claims against the Seller.

For situations where commissioning is provided, this shall be carried out in the presence of the delegated representatives of both Parties, who shall record it in a handover-receipt and commissioning report. If the Buyer unjustifiably refuses to sign the report, the products shall be deemed commissioned, and the Seller's obligations shall be fulfilled.

The risk of loss, theft, and destruction of the products shall be transferred to the Buyer at the time of delivery.

Following completion of the installation and commissioning, the Buyer shall receive the user manual for the products. The Buyer's training shall be carried out only if they are present at the time of commissioning. In the event of absence, sending the manual by email constitutes fulfilment of the Seller's obligation.

The Buyer accepts the ordered product and may not refuse it if it corresponds to the contractual specifications or if it presents minor defects. Delivered products that are customised according to the offer and mentioned in the Individual Contract cannot be returned to the manufacturer, and payment for the products cannot be refused.

8. GUARANTEES PROVIDED BY THE SELLER

All marketed products benefit from a guarantee in accordance with the applicable legislation and each manufacturer's policies. If the purchased products present manufacturing defects or do not correspond to the description on the website, you have the right to request repair, replacement, or reimbursement of the amounts paid.

• Statutory guarantee of conformity

The Seller guarantees that the delivered products are in conformity with the technical specifications, the related documentation, and the applicable quality standards; the statutory guarantee of conformity applies under the conditions provided by OUG nr. 140/2021, with subsequent amendments and additions.

The guarantee period is that provided in the guarantee certificate and/or the product documentation and begins to run from the date of product delivery. For additional information regarding the guarantee granted for the product you have ordered/wish to order, you may contact a representative of the Seller.

• Granting conditions

The provisions regarding the right of withdrawal, the statutory guarantee of conformity, and other consumer-specific rights apply exclusively to natural persons acting as consumers, in accordance with the law. In relations with legal persons, the contractual provisions and common law shall apply, insofar as the law does not provide otherwise.

In order to benefit from the guarantee, the Buyer has the obligation to use the products in accordance with the provided instructions, to observe the conditions of use and maintenance, and to pay the contract price in full.

During the guarantee period, the Seller shall ensure, as the case may be, the repair or replacement of the product or of the defective components, under the conditions provided by law.

Interventions on the products within the guarantee period shall be carried out within a reasonable time from the notification of the defect by the Buyer.

The Buyer expressly accepts that the Seller's liability regarding any hidden defects and eviction is limited to the price paid for the affected products.

The Buyer shall request the Seller's prior approval regarding any action or intervention by a third party on the products. Failure to comply with this obligation entails the loss of the Buyer's right to subsequently file claims against the Seller in connection with the respective actions or interventions.

• Exclusions

The guarantee does not cover defects or damages arising from improper use, failure to comply with the installation and use instructions, interventions carried out by unauthorized persons, or external causes not attributable to the Seller.

Where the defects are not covered by the guarantee, the Seller may provide chargeable intervention and technical assistance services, upon a request from the Buyer.

1. BUYER'S OBLIGATIONS

   • Space verification

The Buyer is obliged to verify, prior to placing the order, the compatibility of the space where the product is to be located, including dimensions, access, and installation conditions, so that its delivery and use can be carried out under appropriate conditions.

• Technical requirements

The Buyer is obliged to ensure that the technical conditions necessary for the installation and use of the products are met, including, but not limited to, the electricity supply, connection to water and sewage networks or other specific utilities, in accordance with the requirements communicated by the Seller and/or the manufacturer.

• Authorisations and approvals

Obtaining the authorisations, approvals, or permits necessary for the installation and use of the products is the sole responsibility of the Buyer, where these are required by the applicable legislation or by the specifics of the location.

• Use of the products

The Buyer is obliged to use the products in accordance with their intended purpose and in compliance with the instructions provided by the manufacturer and/or the Seller, being liable for any damages resulting from improper use or from failure to comply with these instructions.

10. RETURN AND REFUND POLICY

This section establishes the rights and obligations of the parties regarding the return of products purchased through the Website www.hidrostyle.ro in accordance with the provisions of OUG nr. 34/2014 regarding consumer rights in contracts concluded with professionals.

• Consequences of withdrawal

The Buyer shall bear the direct costs related to the return of the products, except in cases where the return is attributable to the Seller.

Products must be returned within a maximum of 14 days from the date of communication of the withdrawal decision.

The Seller shall reimburse the amounts received without unjustified delays, within a maximum of 14 days from the date on which it is informed of the withdrawal decision, and may delay reimbursement until receipt of the product or until proof of dispatch is provided.

Reimbursement shall be made using the same payment method as the one used for the initial transaction, unless otherwise agreed.

• Return conditions

Products must be returned in proper condition, without signs of excessive use and, where possible, in their original packaging, accompanied by the related documents (invoice, guarantee certificate, technical documentation).

The Buyer is responsible for the diminution in the value of the products resulting from handling that exceeds what is necessary to establish their nature, characteristics and functioning.

• Exceptions to the right of withdrawal

The right of withdrawal shall not apply in the cases provided for by Art. 16 of OUG nr. 34/2014, including in the case of products made according to the specifications presented by the Buyer or clearly personalised, as well as in other situations expressly provided for by law.

The right of withdrawal shall not apply in the cases provided for by Art. 16 of OUG nr. 34/2014, including, but not limited to:

• custom-made or personalised products;
• products configured according to the customer's specifications;
• products that have been installed or integrated into the customer's space;
• products which, by their nature, cannot be returned.

• Complex products and individual contracts

For complex products (e.g.: saunas, hot tubs, pools), for which individual contracts are concluded, the right of withdrawal is not applicable, to the extent that the products are personalised or custom-made.

In these cases, orders cannot be unilaterally cancelled by the Buyer, and the Buyer shall bear the costs generated by the cancellation, in accordance with the individual contract.

• Limitation of liability

The Seller shall not be liable for damages resulting from the improper use of the products, from the failure to observe the assembly, installation, use or maintenance instructions, or from interventions carried out by unauthorised persons. This clause shall not affect the legal rights of consumers.

• Force Majeure

Neither Party shall be liable for the failure to fulfil obligations caused by an event of Force Majeure and shall not owe penalties or other compensation for the non-performance of the affected obligations.

The Party invoking Force Majeure must hold a certificate issued by the Chamber of Commerce and Industry of Romania or by another competent authority, attesting the existence of the event.

The affected Party shall notify the other Party in writing, within maximum 5 working days from the occurrence of the event, indicating its nature and effects.

If the Force Majeure event lasts for more than 4 months from its ascertainment, the Parties shall meet to establish the conditions for the continuation or termination of the Contract, respecting the principle of good faith.

11. INTELLECTUAL PROPERTY RIGHTS

The entire content of the Site www.hidrostyle.ro, including, but not limited to, texts, images, graphic elements, logos, design, as well as any other materials, is the property of HIDROSTYLE S.R.L. or its partners and is protected by copyright legislation and other intellectual property rights.

It is forbidden to copy, distribute, reproduce, modify, publish, transmit or otherwise use the content of the Site, for commercial or non-commercial purposes, without the prior written consent of HIDROSTYLE S.R.L..

12. PERSONAL DATA

The processing of personal data is carried out in accordance with the applicable legislation, including Regulamentul (UE) 2016/679 (GDPR). The Seller processes the users' personal data (such as surname, name, address, email, phone number, etc.) for the purpose of processing orders, delivering products, invoicing, as well as for fulfilling legal obligations.

Providing the data is necessary for the performance of the contractual relationship, and the refusal to provide these data may render the processing of orders impossible.

The data may be transmitted to third parties involved in the execution of the contract (e.g.: courier companies, suppliers, service providers), exclusively to the extent necessary.

Users benefit from the rights provided by the data protection legislation, including the right of access, rectification, erasure, restriction, objection and data portability, as well as the right to lodge a complaint with the competent authority.

For more details regarding the collection, use and protection of personal data, please consult the Privacy and Personal Data Protection Policy available on the site.

13. AMENDMENTS TO THE TERMS

We reserve the right to amend the Terms and Conditions at any time. Any amendment will be posted on this Site, and the continued use of the Service after the posting of the amendments constitutes acceptance of these amendments.

14. APPLICABLE LEGISLATION

These Terms shall be governed by and construed in accordance with the laws of Romania.

15. DISPUTES

Any dispute arising in connection with the use of the website or the conclusion of contracts shall be resolved by the competent courts of Romania, in accordance with the applicable legislation.

16. FINAL CLAUSES

In the event of any discrepancy between the individual contract and these Terms and Conditions, the provisions of the individual contract shall prevail.

The terms and conditions constitute the entire agreement between you and HIDROSTYLE S.R.L. and supersede any prior agreement or understanding, whether written or oral. No part of these Terms may be assigned or transferred without our prior consent.

Any communication between the parties regarding orders, offers, delivery, assembly, installation, warranty or withdrawal from the contract may be carried out by email, using the contact details provided by the parties.

17. CONTACT DETAILS

If you have any questions regarding the Terms and Conditions of the website, you may contact us at:

Email: office@hidrostyle.ro

Telephone: 0747 060 060.